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"The person working the check in and check out was rude. This property was not as nice as other comfort ins that I stayed in. " More

By a verified traveler on Tue 25 Jul 2023

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Hotel Description

Hotel perfectly located for exploring North Central Austin

North Central Austin stay

With a stay at this North Central Austin hotel, you'll be within half a mile (1 km) of Solar Eclipse April 8th 2024 and 2 miles (3 km) of Austin Community College Highland. North Austin Optimist Baseball Field and Cast Clinic - Dell Children's Medical Center are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Express check-in, express check-out, and laundry facilities are also on offer.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$93* Per night/room Apr 1 - Apr 2

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Comfort Inn & Suites ratings based on 7 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Inn & Suites

Everyone (4) Family (1)
3 out of 5
The person working the check in and check out was rude. This property was not as nice as other comfort ins that I stayed in.

Posted by on Jul 25, 2023

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Comment from Hotel Management

Aug 18, 2023 by Jack

We deeply apologize for the less than satisfactory experience you had during your recent stay. It's disheartening to learn that the service you received during check-in and check-out did not meet our usual standards of hospitality. Please accept our sincerest apologies for any rudeness you encountered – this is certainly not reflective of the level of service we strive to provide.Your feedback about the property not meeting your expectations is also concerning, and we truly appreciate you sharing your thoughts with us. We're constantly working to improve our facilities and services, and your comments will be taken into serious consideration as we strive to enhance the overall guest experience.We would like the opportunity to make things right. If you'd be willing to discuss your experience in more detail, we encourage you to reach out to our management team. Your satisfaction is our priority, and we're committed to addressing any areas where we fell short during your stay. We value your feedback and hope to have the chance to regain your trust during a future visit.

2 out of 5
The girl working the desk would not get off her private conversations on her cell phone to check us out or in properly. She was rude. This comfort inn was not nearly as nice as ones we were use to getting.

Posted by on Jul 21, 2023

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Comment from Hotel Management

Aug 18, 2023 by Jack

We deeply apologize for the less than satisfactory experience you had during your recent stay. It's disheartening to learn that the service you received during check-in and check-out did not meet our usual standards of hospitality. Please accept our sincerest apologies for any rudeness you encountered – this is certainly not reflective of the level of service we strive to provide.Your feedback about the property not meeting your expectations is also concerning, and we truly appreciate you sharing your thoughts with us. We're constantly working to improve our facilities and services, and your comments will be taken into serious consideration as we strive to enhance the overall guest experience.We would like the opportunity to make things right. If you'd be willing to discuss your experience in more detail, we encourage you to reach out to our management team. Your satisfaction is our priority, and we're committed to addressing any areas where we fell short during your stay. We value your feedback and hope to have the chance to regain your trust during a future visit.

3 out of 5
Our hallway smelled like smelly socks and the indoor pool was uncomfortable. We were woken up by the owner asking when we were scheduled to leave. He was very rude to my husband. The worst part was on Friday night, the restaurant behind the hotel didn’t close until 2 am but the music didn’t stop until 4 am! Needless to say, we did not sleep very well. Will not be staying here next time.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 31, 2019 by Hotel Manager

Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

5 out of 5
It was very clean. The breakfast was good each day. The staff were very attentive and took care of a toilet and the a/c. I would definitely stay there again.

Posted by on May 4, 2019

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Comment from Hotel Management

May 30, 2019 by Guest Representative

Thank you for your kind words.

2 out of 5
Kept having to go back down to reception in order to get my key cards to work. The hotel literature indicates that they provide HBO but TV did not include those channels, they said the technicians were working on it. All minor irritants but the clincher for me was the extremely loud music coming from the bar next-door until the wee hours, it actually almost drowned out the noise of the highway. Not a restful sleep

Posted by on Feb 16, 2019

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2 out of 5

Our room.

The main light: n the bathroom would not work. Reported to the front desk and lady knew room without asking. The previous patrons had brought it to their attention, but they decided to go ahead and rent the romm without repairing the light. AC didn't blow well. I checked the filter and it was plugged. Removed it and got air movement. Older hotel that needs attention.

Posted by , from Louisiana on Jun 19, 2015

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1 out of 5

Not recommended

They have both smoking and non smoking rooms. The whole place reeks of cigarette smoke. Our non smoking room and all bedding did as well.  Room was dirty. Coffee pot had moldy coffee pack and pot was baked in coffee.  Attempted to speak with staff several times. Was continually ignored at the desk and eventually just have up as we were happy to just check out.  Rough neighborhood. I was actually concerned about parking there over night.  Price was high for what we received.  Will not go back. Plenty of other accommodations are available in the area. 

Posted by , from Dallas, TX on Oct 8, 2013

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About the Comfort Inn & Suites

Location 700 Delmar Ave, Austin, TX 78752

Property Features

WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Inn & Suites. Self parking is free.

  • 73 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites offers 73 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free self-serve breakfast daily from 6 AM to 9 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Austin Comfort Inn
  • Comfort Inn Austin
  • Comfort Inn Hotel Austin
  • Comfort Hotel Austin
  • Comfort Inn Austin Hotel
  • Comfort Inn Suites
  • Comfort Inn & Suites Hotel
  • Comfort Inn & Suites Austin
  • Comfort Inn & Suites Hotel Austin

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.