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 Atlanta •1 Room
 Atlanta • 1 Room
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Sheraton Atlanta Hotel

4-star property
165 Courtland Street NE, Atlanta, GA 1-855-201-7819
3.3 out of 5
See all 28 travelocity Reviews

"It was very convenient & staff was available and professional. " More

By a verified traveler on Sun 18 Feb 2024

Points Of Interest

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Hotel Description

Hotel near World of Coca-Cola in Atlanta

City center stay

Within a 10-minute walk of this Downtown Atlanta hotel, you'll find Georgia State University and AmericasMart. Also, Centennial Olympic Park is within half a mile (1 km) and World of Coca-Cola is within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. There's a gym on site, and concierge services and wedding services are also offered.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$90* Per night/room Apr 26 - Apr 27

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing/Mobility, Roll-in Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking (Hearing/Mobility, Roll-in Shwr)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Accessible, Non Smoking (Hearing/Mobility, Tub w/Grab Bars)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Courtland Grand Hotel, Trademark Collection by Wyndham ratings based on 28 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Courtland Grand Hotel, Trademark Collection by Wyndham

Everyone (10) Couples (7) Family (7)
1 out of 5
Absolutely will never stay here again. Waited over 4 hours for the car to be Vallet parked. Despite this, only to have to come down at 2 am to park it in the garage across the street in the garage. Parking garage had been being used as a bathroom. There were human feces all over on stairs, and the area for the elevator had feces all over, and someone threw rock salt on it instead of actually cleaning. Then to have to pay $50 for that a joke.The smell was so bad we decided to walk to SCAD and from SCAD because of this issue (Close to 3 miles) Room was dirty but who wants to wait 30 mins more mins in line to address issues. No kinda direction in lobby with 1100 kids in the lobby at check out. All our stuff got knocked out of the cart cause it was chaos. I did let them at the desk, and the guy just shrugged. We come to this area 1 once a mouth, but we will never stay here again. I will let all the new SCAD parents that I know that your facility is unorganized and that you are nickeled and dimed to death for so many issues. I will say the waitress upstairs with black hair was amazing 👏. We even told her about our experience, and she did apologize for all the issues and was mortified.

Posted by on Feb 25, 2024

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Comment from Hotel Management

Apr 25, 2024 by Michelle

Hello Nicole and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We have since then corrected the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4 out of 5

Posted by on Feb 24, 2024

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5 out of 5
It was very convenient & staff was available and professional.

Posted by on Feb 18, 2024

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1 out of 5
When we arrived we saw that there was valet parking and quickly found out that it was the only parking and that was our only choice. This was not disclosed to me when reserving the room. $45 for 1 night of parking is ridiculous

Posted by on Jan 7, 2024

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Comment from Hotel Management

Jan 9, 2024 by Khalia Robertson (Guest Services)

Jay,Thank you for taking the time to write a review about the Courtland Grand. We are so appreciative of feedback from our guests and are pleased that you enjoyed our location, accommodations and service. We apologize for the inconvenience you suffered as a result of the 45 valet parking rate but unfortunately it is comparable to other hotels in the area and listed on our property site. We look forward to welcoming you back again on future visits to Downtown Atlanta, and again, many thanks for taking the time to share your experience.

1 out of 5
Travelocity had a glitch in their system. It gave me the wrong dates! It took about 4 hrs to fix the situation. All the operators were not knowledgeable. The last operator was professional and very knowledgeable. The hotel staff was very accommodating! I give her all the thumbs up I can!!

Posted by on Dec 9, 2023

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Comment from Hotel Management

Dec 14, 2023 by Khalia Robertson (Guest Services)

Marko,Thank you for a 5-star review of your recent stay! I am glad that our staff was able to assist in regards to this issue. We hope to have you visit us again soon.

5 out of 5
Staff was very helpful

Posted by on Dec 5, 2023

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Comment from Hotel Management

Dec 14, 2023 by Khalia Robertson (Guest Services)

James,Thank you for a 5-star rating of your recent visit with us! We are pleased to know our team was helpful during your stay and we hope to only enhance your next visit in the near future!

1 out of 5

Posted by on Aug 27, 2023

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Comment from Hotel Management

Sep 17, 2023 by Annette

Thank you for your rating, and can you please provide me some information about your stay?

4 out of 5

Posted by on Jul 12, 2023

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Comment from Hotel Management

Aug 9, 2023 by Hotel Management

Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

2 out of 5
The rooms air conditioning did not work for the first two days of our stay. We called the front desk and stopped by several times before someone came up to fix the unit. We repeatedly asked to speak to a manager because we felt that compensation should have been made to our bill because the hotel was sold out and they were not able to move us to another room. I’ve been home for two days and has called twice and still have not been able to speak with a manager. Big disappointment.

Posted by , from SUNRISE on May 29, 2023

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Comment from Hotel Management

May 30, 2023 by Hotel Management

Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

4 out of 5
Our experience was good on a whole, the staff were wonderful, the valet staff were excellent. Our " two queen suite" was very small compared to most we have stayed in. The rooms need updating. The breakfast was very nice and the staff were great. We would stay there again.

Posted by on May 29, 2023

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Comment from Hotel Management

May 30, 2023 by Hotel Management

Thank you for the great feedback you have provided. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. Thank you again for your review, and we look forward to welcoming you back in the future!

About the Sheraton Atlanta Hotel

Location 165 Courtland Street NE, Atlanta, GA 30303

Property Features

Courtland Grand Hotel, Trademark Collection by Wyndham offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 55 meeting rooms. Event space at this hotel measures 99760 square feet (9268 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Courtland Grand Hotel, Trademark Collection by Wyndham. For a fee, parking is available. This Atlanta hotel is smoke free.

  • 763 guestrooms or units
  • 12 levels
  • 2 buildings
  • Meeting rooms
  • 99760 sq ft of conference space
  • 9268 sq m of conference space
  • Built in 1965
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Atlanta Peachtree Station (6.1 km / 3.8 mi)
  • Metro station: Peachtree Center Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Courtland Grand Hotel, Trademark Collection by Wyndham offers 763 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 48-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Atlanta hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Fandangles Bar - This bar serves dinner and light fare.

The Market - This café serves breakfast, lunch, dinner, and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and cash.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property is not currently implementing any guest safety measures
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 27.23 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 5–30 for adults, and USD 5–30 for children
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlanta Downtown Sheraton
  • Sheraton Atlanta Downtown
  • Sheraton Hotel Atlanta Downtown
  • Sheraton Atlanta Downtown Hotel
  • Sheraton Atlanta
  • Atlanta Sheraton
  • Sheraton Atlanta Hotel
  • Courtland Grand Hotel Trademark Collection by Wyndham
  • Courtland Grand Hotel, Trademark Collection by Wyndham Hotel
  • Courtland Grand Hotel, Trademark Collection by Wyndham Atlanta

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.