2/10 Terrible
Lilian
Traveled with family
Jan 24, 2024
Disliked: Staff & service, amenities, property conditions & facilities
1. The place was just filthy. There was trash in the elevator on the floor, plus a yellow "Wet Floor" warning card hanging on one of the metal bars inside the elevator the whole three days I was there even though there was no noticeable wetness anywhere....this sign appeared to just live there permanently,
2. The carpet was dingy and smelly. The dingy moldy smell was especially more pronounced in the common-area carpets, e.g. hallways.
* the carpet was also badly stained everywhere including the guestrooms.
*The carpet, for the very least, could have been better vacuumed as they were visibly dusty throughout, but especially the corners near the baseboards.
* The rooms and hallways smelled like cigarettes everywhere even though most guestroom doors had 'No Smoking' signs on the doors.
3. The room they first assigned me had a toilet that was not flushing AT ALL!!!
*Additionally, the toilet handle was on, but it was facing the opposite direction (upside-down). This could have been why it was not flushing, but either way, shouldn't the rooms be checked before a guest is checked in? How can I be checked into a room with no working toilet? It was an eyesore!
STAFFING ISSUES
4. The staff grossly lacked customer relations skills! Extremely rude! I would fire every single one of them.
(a). When I first called the front desk to report the toilet issue (as soon as I put my bags down and did a walk-through), the lady was not apologetic at all. She said curtly "well, there i
Lilian
Stayed 1 night in Jan 2024