"Ac didn't work well, and the staff called or knocked on the door every morning before 9:30 am. Otherwise, had a fantastic stay! Beautiful grounds, gre ... " More
On the beach
You'll find Akumal Beach and Hekab Be Biblioteca within 3 miles (5 km) of this property. Also, Akumal Ecological Center is within 3 miles (5 km) and Xpu-ha Beach is within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and children's pool.
Jan 30, 2024 by Assistant Manager
Dear HANNAH, Thank you for taking the time to share your feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your compliments on the beautiful grounds, great amenities, and delicious gourmet food options. We apologize for any inconvenience with the AC and the early morning disturbances. Your comments are valuable, and we will address these issues to enhance the overall guest experience. We are delighted to hear that despite these challenges, you had a fantastic stay. We look forward to the opportunity to welcome you back, and we will strive to make your next visit even more enjoyable. Best regards, Mónica GarciaAssistant Manager
Jan 19, 2024 by Assistant Manager
Dear Nicole, We appreciate your candid feedback and sincerely apologize for falling short of your expectations. Your concerns are taken seriously, and we regret any inconvenience you experienced during your stay. Rest assured, we are addressing these issues to enhance our guest experience.We understand your decision not to return, but we hope you might reconsider, as we are actively working to improve our offerings.Thank you for bringing these matters to our attention.Kind regards,Monica GarciaAssistant Manager
Jan 12, 2024 by Assistant Manager
Dear Jose, Thank you for sharing your positive experience at Grand Sirenis Riviera Maya Resort & Spa! Delighted to hear you found the resort beautiful, felt safe, enjoyed the friendly staff, and had an amazing SPA experience. Your recommendation is noted, and we look forward to welcoming you back, possibly for your 25th wedding anniversary celebration. Kind Regards,Monica GarciaAssistant Manager
Nov 20, 2023 by Assistant Manager
Dear Alicia, Thank you for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that your second visit exceeded your expectations in every way. Saret at The Coffee Shop, along with Julio, Kevin, and Fermin at Tulum buffet, made your stay exceptional with their outstanding service and delightful personalities.It's fantastic to know that El Rancho continued to amaze you, and the presence of animals added an extra touch of magic to your trip. We're delighted that the efforts of our hardworking staff in maintaining cleanliness and comfort across the resort contributed positively to your stay.We are excited about the new additions, such as the beach snack bar, and we are committed to continuously enhancing our offerings to ensure an even better experience for our guests. Your anticipation of returning next year means a lot to us, and we cannot wait to welcome you back for another memorable stay. Warm regards,Monica GarciaAssistant Manager
Nov 20, 2023 by Assistant Manager
Dear Michael, Thank you for sharing your experience with us. We are thrilled that you enjoyed the wonderful beach and appreciated our hardworking staff's efforts to maintain cleanliness throughout the resort. We truly appreciate your understanding and acknowledgment of their dedication, especially in light of some guests' behavior.It is fantastic to hear that you found the food great and had a wonderful service experience with Julio Caser Chan Kumul at the Tulum Buffet. Your reminder to relax and enjoy your stay resonates with our aim to provide a laid-back and enjoyable experience.We aim to offer a fantastic experience at an excellent value, and we are delighted that you found our offerings worthwhile. We hope to welcome you back for another relaxing and enjoyable stay soon.Warm regards,Monica GarciaAssistant Manager
Nov 20, 2023 by Assistant Manager
Dear Michael, We are delighted to hear that you enjoyed your experience at Grand Sirenis Riviera Maya & Spa!The beach and the vibrant coral reef certainly offer a captivating and immersive environment for snorkeling enthusiasts. We take great pride in our natural surroundings and strive to provide a memorable experience for our guests. We hope you created unforgettable memories exploring the underwater wonders. Thank you for choosing Grand Sirenis, and we look forward to welcoming you back for more adventurous and enjoyable moments by the sea!Warm regards, Monica GarciaAssistant Manager
Nov 20, 2023 by Assistant Manager
Dear Alejandro, First of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort. For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
Nov 6, 2023 by Assistant Manager
Dear Mr. JUNIOR, We deeply apologize for the challenges you faced during your stay at the Grand Sirenis Riviera Maya Resort & Spa. Your feedback is greatly appreciated, and we are very saddened for any inconveniences you experienced. We are actively addressing the issues you have raised to improve our guests' experiences, and we hope to provide a more satisfying stay in the future. Kind Regards,Mónica GarcíaAssistant Manager
Oct 27, 2023 by Assistant Manager
Dear Mr. KonoWe noticed your rating and would like to know more about your stay. Your satisfaction is important to us, and we want to ensure we address any areas that may have fallen short of your expectations. Please don't hesitate to provide us with more information so we can better serve you in the future.I hope to have your feedback and again, thank you very much for your time.Kind regards.Mónica GarciaAssistant Manager
Sep 9, 2023 by Assistant Manager
Dear Mr. Jeffrey,We always find it nice to receive your rating and to know that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Grand Sirenis Riviera Maya Resort & Spa. Lastly yet importantly we would like to thank you for your highlights on the service you received and their contribution to your joy and satisfaction. Once more we thank you for sharing your rating with us and look forward to serving you again soon. Best Regards, Monica GarciaAssistant Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free. This 4-star Akumal property is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers. This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
Relais Gourmand - This restaurant specializes in French cuisine. Reservations are required. Open daily.
El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Siam - This restaurant specializes in Thai cuisine. Reservations are required. Open daily.
Room service (during limited hours) is available.
A private beach and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.