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"Ac didn't work well, and the staff called or knocked on the door every morning before 9:30 am. Otherwise, had a fantastic stay! Beautiful grounds, gre ... " More

By a verified traveler on Mon 29 Jan 2024

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Hotel Description

4-star beachfront property near Akumal Beach

On the beach

You'll find Akumal Beach and Hekab Be Biblioteca within 3 miles (5 km) of this property. Also, Akumal Ecological Center is within 3 miles (5 km) and Xpu-ha Beach is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and children's pool.

Deluxe Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Mini Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Junior Suite Single

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Junior Suite Ocean View Quadruple

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Junior Suite Quadruple

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive ratings based on 93 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Everyone (18) Couples (17) Family (36)
4 out of 5
Ac didn't work well, and the staff called or knocked on the door every morning before 9:30 am. Otherwise, had a fantastic stay! Beautiful grounds, great amenities, delicious gourmet food options. Loved it! Would definitely book again

Posted by on Jan 29, 2024

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Comment from Hotel Management

Jan 30, 2024 by Assistant Manager

Dear HANNAH, Thank you for taking the time to share your feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your compliments on the beautiful grounds, great amenities, and delicious gourmet food options. We apologize for any inconvenience with the AC and the early morning disturbances. Your comments are valuable, and we will address these issues to enhance the overall guest experience. We are delighted to hear that despite these challenges, you had a fantastic stay. We look forward to the opportunity to welcome you back, and we will strive to make your next visit even more enjoyable. Best regards, Mónica GarciaAssistant Manager

3 out of 5
One of more disappointing places I have been to. This resort is very large & it seemed overwhelmed by the amount of guests. Staff seemed tired, overworked and underpaid. Most of the property was older and in need of help, I was tripping over broken tile and mold stains throughout room with smells being covered up by strong air fresheners. I will not come back here.

Posted by on Jan 19, 2024

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Comment from Hotel Management

Jan 19, 2024 by Assistant Manager

Dear Nicole, We appreciate your candid feedback and sincerely apologize for falling short of your expectations. Your concerns are taken seriously, and we regret any inconvenience you experienced during your stay. Rest assured, we are addressing these issues to enhance our guest experience.We understand your decision not to return, but we hope you might reconsider, as we are actively working to improve our offerings.Thank you for bringing these matters to our attention.Kind regards,Monica GarciaAssistant Manager

5 out of 5
This resort is absolutely beautiful. We felt very safe, friendly staff, SPA was amazing. Highly recommend it. There is so much to do at the resort really don’t need to spend any extra money on yours. As first timers we didn’t know where to start. We only did one tour. But I would say it’s safe to rent a car and do the tours on your own. You have more time vs. the tour guides. That’s just us taking notes for next time. Thinking of celebrating my 25th wedding anniversary there.

Posted by on Jan 11, 2024

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Comment from Hotel Management

Jan 12, 2024 by Assistant Manager

Dear Jose, Thank you for sharing your positive experience at Grand Sirenis Riviera Maya Resort & Spa! Delighted to hear you found the resort beautiful, felt safe, enjoyed the friendly staff, and had an amazing SPA experience. Your recommendation is noted, and we look forward to welcoming you back, possibly for your 25th wedding anniversary celebration. Kind Regards,Monica GarciaAssistant Manager

5 out of 5
This was our second time visiting Grand Sirenis this year. Everything that brought us back was even better this time. First and foremost, Saret, in The Coffee Shop is our absolute favorite staff employee there. She always greets with a huge smile and works so hard. She deserves great things! The waiters in the Tulum buffet (Julio for breakfast and Kevin for dinner) treated us great every morning and every night that we ate there. Also, Fermin made the BEST omelets to order and all three of them have great personalities. As before, El Rancho exceeded our expectations and the animals (mostly the monkeys and coatis) make our trip incredible. The whole staff works hard to keep the place clean and comfortable. From the walkways to the restaurants and pools, to our room, we have zero negative comments and CANNOT wait to go back next year! They added a beach snack bar and are still adding more things and I have no doubt they will be great. There’s always plenty of delicious food to choose from.

Posted by on Nov 20, 2023

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Comment from Hotel Management

Nov 20, 2023 by Assistant Manager

Dear Alicia, Thank you for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that your second visit exceeded your expectations in every way. Saret at The Coffee Shop, along with Julio, Kevin, and Fermin at Tulum buffet, made your stay exceptional with their outstanding service and delightful personalities.It's fantastic to know that El Rancho continued to amaze you, and the presence of animals added an extra touch of magic to your trip. We're delighted that the efforts of our hardworking staff in maintaining cleanliness and comfort across the resort contributed positively to your stay.We are excited about the new additions, such as the beach snack bar, and we are committed to continuously enhancing our offerings to ensure an even better experience for our guests. Your anticipation of returning next year means a lot to us, and we cannot wait to welcome you back for another memorable stay. Warm regards,Monica GarciaAssistant Manager

5 out of 5
The beach is wonderful. Workers are always working hard to clean and keep resort looking nice. Even when some of the ungrateful lazy customers leave stuff laying around waiting for their mom to pick up after them. The food is great. Julio Caser Chan Kumul in the Tulum Buffet is the best guy to have waiting on you at breakfast. If you are picky and expect a maid, butler and chef to be there every time you turn around stay home otherwise go and enjoy your stay and relax and have a few drinks. You can't beat it for the price.

Posted by on Nov 19, 2023

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Comment from Hotel Management

Nov 20, 2023 by Assistant Manager

Dear Michael, Thank you for sharing your experience with us. We are thrilled that you enjoyed the wonderful beach and appreciated our hardworking staff's efforts to maintain cleanliness throughout the resort. We truly appreciate your understanding and acknowledgment of their dedication, especially in light of some guests' behavior.It is fantastic to hear that you found the food great and had a wonderful service experience with Julio Caser Chan Kumul at the Tulum Buffet. Your reminder to relax and enjoy your stay resonates with our aim to provide a laid-back and enjoyable experience.We aim to offer a fantastic experience at an excellent value, and we are delighted that you found our offerings worthwhile. We hope to welcome you back for another relaxing and enjoyable stay soon.Warm regards,Monica GarciaAssistant Manager

5 out of 5
I liked the beach and snorkeling around the coral reef.

Posted by on Nov 19, 2023

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Comment from Hotel Management

Nov 20, 2023 by Assistant Manager

Dear Michael, We are delighted to hear that you enjoyed your experience at Grand Sirenis Riviera Maya & Spa!The beach and the vibrant coral reef certainly offer a captivating and immersive environment for snorkeling enthusiasts. We take great pride in our natural surroundings and strive to provide a memorable experience for our guests. We hope you created unforgettable memories exploring the underwater wonders. Thank you for choosing Grand Sirenis, and we look forward to welcoming you back for more adventurous and enjoyable moments by the sea!Warm regards, Monica GarciaAssistant Manager

5 out of 5
I'll stay again .

Posted by on Nov 18, 2023

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Comment from Hotel Management

Nov 20, 2023 by Assistant Manager

Dear Alejandro, First of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort. For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager

1 out of 5
First, when we arrived we were told we have a double bed room instead of the king bed junior suite we reserved via Travelocity. The receptionist who took care of Jordan told us with their hotel we only reserve a room not the bed type. Even though we showed him our reservation he said there was nothing we can do that is the room they have for us. Then, we go to our room and requested both beds be put together and we had to call twice to actually get this down. We then met a concierge who would be doing our reservations for dinner and he then told us we only have 2 nights that we can eat at an a la carte restaurant. Our understanding is that we were able to eat at the a la carte restaurants every night but again he said that is the hotel policy. We then went to our room and our shower didn’t drain at all, room was super dusty and jacuzzi was really dirty. We called front desk and were connected to concierge named Mac who was the most helpful person of all. He immediately got our room switched to the correct room and informed us we were correct about the a la carte dinning every night during our stay. He was really nice and empathetic to this situation. Food was horrible in the buffet and a la carte restaurants. Buffet served the same thing every day for all meals. Hotel needs a serious update and you also should wake up at 6 am to get a pool chair since they are all taken by 7 am. Nothing changed for the better except the room. WE DO NOT RECOMMEND THIS RESORT. WASTE OF $$

Posted by , from Bronx on Nov 4, 2023

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Comment from Hotel Management

Nov 6, 2023 by Assistant Manager

Dear Mr. JUNIOR, We deeply apologize for the challenges you faced during your stay at the Grand Sirenis Riviera Maya Resort & Spa. Your feedback is greatly appreciated, and we are very saddened for any inconveniences you experienced. We are actively addressing the issues you have raised to improve our guests' experiences, and we hope to provide a more satisfying stay in the future. Kind Regards,Mónica GarcíaAssistant Manager

3 out of 5

Posted by on Oct 7, 2023

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Comment from Hotel Management

Oct 27, 2023 by Assistant Manager

Dear Mr. KonoWe noticed your rating and would like to know more about your stay. Your satisfaction is important to us, and we want to ensure we address any areas that may have fallen short of your expectations. Please don't hesitate to provide us with more information so we can better serve you in the future.I hope to have your feedback and again, thank you very much for your time.Kind regards.Mónica GarciaAssistant Manager

5 out of 5

Posted by on Sep 8, 2023

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Comment from Hotel Management

Sep 9, 2023 by Assistant Manager

Dear Mr. Jeffrey,We always find it nice to receive your rating and to know that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Grand Sirenis Riviera Maya Resort & Spa. Lastly yet importantly we would like to thank you for your highlights on the service you received and their contribution to your joy and satisfaction. Once more we thank you for sharing your rating with us and look forward to serving you again soon. Best Regards, Monica GarciaAssistant Manager

About the Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Location Zona Costera K256, Akumal, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Scuba-diving certification
  • Tennis lessons
  • Surcharge for premium food items
  • Premium food items
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free. This 4-star Akumal property is smoke free.

  • 934 guestrooms or units
  • 3 levels
  • 10 buildings
  • 10 dining venues
  • 11 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Lazy river
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers. This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Clothes dryer
  • Private balcony
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Private outdoor space
  • Smart television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.

Relais Gourmand - This restaurant specializes in French cuisine. Reservations are required. Open daily.

El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Siam - This restaurant specializes in Thai cuisine. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Motor boating on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Rowing or canoeing on site
  • Basketball on site
  • Hiking/biking trails nearby

Spa Services

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 17
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per hour (rates may vary)
  • Fee for wireless internet in public areas: USD 0 per hour (rates may vary)
  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Grand Sirenis Riviera Maya
  • Grand Riviera Maya Sirenis
  • Grand Sirenis All Inclusive
  • Grand Sirenis Riviera
  • Grand Sirenis Riviera Maya Resort All Inclusive Akumal
  • Grand Sirenis Riviera Maya Akumal
  • Grand Sirenis Riviera Maya Resort All Inclusive
  • Grand Sirenis Riviera Maya All Inclusive Akumal
  • Grand Sirenis Riviera Maya All Inclusive Solidaridad
  • Grand Sirenis Riviera Maya Solidaridad
  • Grand Sirenis Riviera Maya All Inclusive Kantenah
  • Sirenis Riviera Maya Inclusiv
  • Grand Sirenis Riviera Maya Resort Spa All Inclusive
  • Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.