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"The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the o ... " More

By a verified traveler on Tue 18 Apr 2023

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Hotel Description

4-star family-friendly resort near La Isla Shopping Village, connected to the convention center

Puente del Mar stay

With a stay at this Puente del Mar resort, you'll be within half a mile (1 km) of La Isla Shopping Village and 6 miles (10 km) of Playa Revolcadero. Bahia de Puerto Marques and Majahua Beach are also within 6 miles (10 km).

Poolside dining

A full-service spa, 4 restaurants, and 6 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking.

Superior King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$85* Per night/room Apr 15 - Apr 16

Club 89 Double Beds Resort View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Master Suite King Size Bed Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club 89 Double Beds Diamante View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Master Suite King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club 89 King Size Bed Diamante View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Palacio Mundo Imperial ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Palacio Mundo Imperial

Couples (1)
3 out of 5
The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun! We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me? We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too. Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.

Posted by , from muskegon on Apr 18, 2023

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Comment from Hotel Management

Apr 25, 2023 by Palacio Mundo Imperial

Dear . Tonja: I appreciate the time you took to let us know your opinion about your stay. Im taking note of the details to improve.Please accept a cordial greeting, hoping that soon we will have the pleasure of giving you a great welcome back in this your home in Acapulco.With deep gratitude, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

All-inclusive Details

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Gratuities

  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for premium or imported non-alcoholic beverages
  • Gratuities not included
  • Room service not included

Property Features

Some rates at Hotel Palacio Mundo Imperial are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Palacio Mundo Imperial offers its guests a full-service spa, 6 outdoor swimming pools, outdoor tennis courts, and a health club. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee. A 24-hour business center and meeting rooms are available. A children's pool, a spa tub, and a sauna are also featured at the family-friendly Hotel Palacio Mundo Imperial. Parking is available for a fee. This 4-star Acapulco resort is smoke free.

  • 814 guestrooms or units
  • 4 dining venues
  • 2 bars by the pool
  • Meeting rooms
  • Built in 2014
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 6
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Palacio Mundo Imperial offers 814 accommodations with iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 46-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Acapulco resort provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.

Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.

Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

3 outdoor tennis courts and a health club are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Skydiving nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 350 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 999 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 240 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Parking
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 420–420 for adults, and MXN 210–210 for children
  • Fee for in-room wireless internet: MXN 240 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 240 per night (rates may vary)
  • Covered valet parking fee: MXN 240 per night
  • Pet fee: MXN 999 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 350 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mundo Imperial
  • Mundo Imperial Acapulco
  • Resort Mundo Imperial Acapulco
  • Mundo Imperial Hotel Acapulco
  • Palacio Mundo Imperial
  • Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Acapulco
  • Palacio Mundo Imperial All Inclusive Hotel
  • Hotel Palacio Mundo Imperial Resort Acapulco

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.