"Great hotel in great location, but with minor room glitches"
I very much enjoyed my stay at the W Washington DC (although the hotel still is not widely known by this name, instead being referred to as "the Washington Hotel" by several taxi drivers).
As a walker, I enjoyed that the hotel was centrally located for my visit, making a pleasant walk to many venues, including the Convention Center. It is less than 3 blocks from the subway, making access to most every part of the city (including the airport) very quick and easy.
I did, however, have several complaints arising from the room's shower, which apparently leaked substantially each time it was used. The first time (a quick mid-day shower following a red-eye flight and before rushing out to a Nationals baseball game), I didn't notice any water until after returning from being out all day, and so when I discovered a small wet area of the bedroom rug, thought I had simply spilled some water without realizing. But the next morning, after my shower, I noticed water again, and thought perhaps I hadn't properly closed the shower door. But the third morning, while preparing to shower (having started the water), I noticed an area where water had already started seeping through back of the glass shower enclosure. I placed a hand towel at the corner, thinking that would be enough to address the issue. That was nothing, however, to the giant puddle that had formed in the front of the shower unit during my shower. Being a good sport (and with several large towels available), I cleaned up the mess and reported it to the front desk. Problem 1 - After telling the staff member that the shower was leaking, he asked me "Did you tell anyone about this", to which I replied, "That's what I'm doing telling you." He promised to get engineering to look at the problem, and when I returned later that day found a sign indicating engineering had, indeed, come and fixed the problem.
Problem 2 - Unfortunately, the next morning I discovered they were wrong (or fibbed), as several more towels were needed to keep the floor from becoming a wading pool. Kind of frustrating service.
1BagTraveller from Los Angeles, CA