"Great location, all-inclusive, and nice amenities."
Let me just say that this place was a great first experience for Cancun. We talked to several other people who had stayed at other hotel zone hotels there and they said for the money, this was their favorite so far.
Great hotel building (in my opinion).. Not overly fancy rooms but easy to get to the various activities.
Good food. Not great, not bad, but what can you expect for all-inclusive? The main buffet place was good because they had themes each night. Some were hits, some were misses, but none were terrible. The Asian restaurant was good, and the Italian restaurant was great. Room service on a Sunday morning was quick!
For the most part, good bartenders.. Even though it's an all-inclusive, these guys don't make a ton of money per day, so tip them at least the first few drinks you get, as you would at home. Some bartenders were friendly regardless of their gratuities, and some had to be tipped before they were to the level of the others. But I'd be a little grumpy too if I had to deal with drunk people who didn't speak my native language all the time, too.
The "adult" swim up bar was a great place to hang out and meet people. We met a lot of nice Americans and people from other countries as well.
Value.. We paid around $1250 a person for the trip (your amount will vary by the season, and other factors).. For airfare AND all-inclusive to a place on the Caribbean, just great.
Close to the clubs (Senor Frog's, Margaritaville and Coco Bongo).. All within 10 minutes of walking.
The guys you meet when you first get to the resort.. They act like they are just "helping" you get to your room but in all actuality they're starting on the "vacation club" sales pitch right away. If you are only interested in staying at the hotel as a regular guest and never want to buy into Royal Holiday's vacation club, make this very, very clear to them upon your arrival, otherwise they will hound you left and right. If after you've made this clear to one salesperson/assistant you are still being bugged, politely tell the Royal Holiday associate "I've already worked with someone and decided not to." However, if you have 90 minutes or so to spare and want a few free gifts (wifi in the lobby, a bottle of tequila, and tour discount for an attraction), then go ahead and take the tour. Some of the people wearing the gold wristbands (Royal members) told us they were pretty happy with their memberships so far. Beware though- it sounds enticing but don't make a decision then and there unless you know ALL of th facts!!
There were some ants in La Concha (the small seaside restaurant) at the first table we sat at.. Seeing as this restaurant is surrounded by trees and sand, I can see how this could happen.
The pools and outdoor bars close at 8pm. I think this is because this resort is advertised as "family friendly". Not to worry- the indoor and rooftop lounges are open late.
No free wi-fi in the rooms.. I believe for 7 days I paid $80 for wifi in my room, but it was per device, not per room. Lame if you have both a cell phone and a laptop or tablet. You would think that something as cheap as internet would be part of the all-inclusive aspect. This is not unusual to hotels, though.
Far from some of the more popular attractions like Xel-Ha, XCaret, and Tulum. About 1.5-2 hours from those places.. Not a big deal if you don't plan on doing any of that, though.
The mattress on our bed was rock hard. I asked them to put a mattress topper on it, and they obliged. Still, the mattress itself was terrible.
All in all, I think you'll enjoy your stay at the place, if you can be prepared for sales sharks upon arrival. I know this will be on our list of hotels to return to when we go back to Cancun.
Jeffrok from Milwaukee, WI