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Pointe Hilton Tapatio Cliffs Resort - Phoenix Hotels
Rating: 3.0 Stars

Pointe Hilton Tapatio Cliffs Resort

11111 N 7th St, Phoenix - Map
 
 
"Nice property, nice room. Disorganized staff."
The good- Property was nice. Room was clean, spacious and comfortable. The bad- Checked in at 4:30 pm. Check in time is 4:00. Our King room was not ready. The front desk attendant had to put us in a double queen room instead unless we wanted to wait. Not a huge deal but still slightly annoying. After being our room for 15 minutes we were on the balcony enjoying the view when we thought we heard a knock. We weren't sure if it was our door or one of the nearby rooms. Then someone tried to open our door. We had the security latch engaged to it wouldn't open all the way. When I went to investigate I found a housekeeping staffer standing at the door. She asked if she could check the mini bar. We had been in the room for 15 minutes. Why does she need to check the mini bar? I tried to explain this to her but she said they needed to determine whether the previous guests had used anything. Doesn't that normally happen before the next guests check in? Good thing we had the security latch engaged.
A Traveller
Set amid the terrain of the Phoenix North Mountains and beautiful Sonoran landscapes, this resort includes a water park and …More

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