Travelocity Verified Review
"We truly enjoyed our stay! I think the only minor issues we came across were at the restaurant on the second floor of the lobby. We sat down to dinner one night, and no one took our order for about 30 minutes. Finally what appeared to be the manager came out to take our order. Then we gave it another try for breakfast another day, and our service staff was wonderful, but we think they forgot about us after they took our order because the food came out 40 minutes after we placed our order. The table next to us had 4 people and they placed their order about 30 minutes after us, then got their food about 2 minutes before us. The food on the other hand was delicious! I think maybe they were just understaffed. Overall, amazing customer service and a beautiful hotel. Thank you!"
A verified traveler stayed at Chicago Marriott Downtown Magnificent Mile